FAQs
We know you may have some concerns about visiting the dentist. That’s why we have posted some of our most frequently asked questions below, No question is unimportant. If your concerns are not addressed below, call us at
(704) 554-6104 and we will be happy to answer any of your questions.
Do you accept my dental insurance?
Our team will do everything possible to help you maximize your benefits. Our financial policy allows us to provide you with the best treatment available and does not limit your health to just what your plan covers. Our office is willing to work with any insurance company. This means that we'll be happy to file your insurance for you, and will accept payment from them as well. However, we do ask that patients understand upfront the limitations of their own coverage and take responsibility for their portion of the bill not covered by insurance. For example, our fees are fixed, as they've been determined based on the time, materials and overhead costs. Unfortunately, insurance companies vary in their coverage amounts for various dental procedures.
We also advise our patients be aware of the limited nature of dental insurance in general. People are typically accustomed to thinking in terms of medical insurance coverage, where deductibles are high, but serious and catastrophic conditions are covered. In contrast, dental insurance universally has low deductibles but does NOT provide for catastrophic or major problems.
In any case, we're well-versed in the latest coverage trends and are more than happy to discuss the particulars of your plan with you prior to any treatments you may undergo. We will be happy to submit your insurance paperwork for you at the time of treatment. If you have any questions about your insurance, please feel free to call for more information
What different payment options do you provide?
We consider our relationship with you to be of primary importance and will always make our recommendations based on what we believe is the very best treatment for you regardless of your insurance coverage or financial arrangements. For your comfort and convenience, we offer a wide range of financial options and welcome your suggestions and questions.
- Pre-payment in full – A pre-payment bookkeeping courtesy of 5% will be given for direct payment in full by cash, check or credit card prior to treatment. This courtesy is extended exclusively to patients who are without the aid of dental insurance coverage.
- Pay as you go – You may choose to pay your obligation for each visit with cash, check or credit card at each visit.
- Gradual Treatment Plan – Is for those patients on a limited budget. By prioritizing treatment, those patients who do not have dental insurance or are on a tight budget can still complete their dental work by spreading appointments over several months or years
I really do not like visiting the dentist. Is there anything you can do to help me relax?
We make every effort to make your visit soothing and relaxing! Nitrous oxide can be administered safely and comfortably to you through a nose piece. Our friendly staff is always here to serve you and make you comfortable. Talk to us about your anxiety and we can be extra sensitive to your needs, as appropriate.
What do I do if I have an emergency when the office is closed?
In case of a true dental emergency after hours, simply call 704-554-6104 and leave a message. The messages are routinely checked, and we will return the call as soon as possible.
Why do I need periomaintenance? Can't I just get my teeth cleaned?
The word prophy or prophylaxis cleaning means prevention. Prophylaxis appointments, or cleanings, focus on preventing disease such as infection, bone loss, gum loss, etc. Periomaintenance means we’ve gone from a clean/healthy state (where only prevention is needed) into a deeper state, causing a need to really address the health issues within your mouth beyond the prevention level of care. Periodontal maintenance involves going 360 degrees around each tooth. There’s a difference between preventive cleanings and periodontal maintenance. Both are important and we’ll always only recommend what you really need.
How often should x-rays be taken?
If you are a new patient, if you have had a full set of x-rays taken within the past year, ask to have your x-rays transferred to your new dentist. If you have not had x-rays taken within a year, a full set of x-rays may be taken on your first visit. Depending on your health and oral health, you may only need x-rays once every year. Other people will require more frequent x-rays due to continued treatment, diet, oral hygiene, and/or health related issues. Consult with your dentist or hygienist and together come up with an x-ray schedule that is right for you.
How can I make my teeth whiter?
There are many products and procedures available to brighten your smile. Before you purchase any number of the tooth whitening products in the store or online, it is important to understand what is causing your teeth to stain, the risks, as well as the benefits to whitening your teeth. Your first step should be to schedule an examination and cleaning of your teeth. At this time, your dentist or hygienist can review your oral health with you, any medications that you may be taking, as well as make recommendations for any dietary changes or teeth bleaching products or procedures that will work for you. Don't worry if you find yourself in this situation. There are many resources available that can help you to receive free or low cost dental care.
When should my child first see a dentist?
This is a common question asked by many first-time parents. It is recommended by the American Dental Association, American Academy of General Dentistry, and the American Academy of Pediatric Dentistry - that your child's first dental visit should take place around 12 months of age or shortly after the eruption of the first baby tooth. Although not much will be accomplished at that age. Do not wait until your child has a toothache or a dental emergency to take him/her to the dentist for the first time. The experience may be very traumatic and one the child will probably remember for many years to come. As a result, the child may develop a fear of the dentist and that fear is sometimes very hard to overcome.
I have a temporary crown in my mouth. What happens if it comes off or breaks?
We recommend you put it back into place and call the office so we can reset it immediately. Keeping your tooth covered is of utmost importance in this situation. Call or page us for guidance immediately.
What is a missing tooth clause?
About 90% of dental insurance plans have what is called a "missing tooth clause". What this clause means is that the dental insurance will not provide coverage (will not pay) for any dental procedure that replaces a missing tooth or teeth that were lost prior to the date in which the dental coverage became effective.
In other words, lets say that you had a tooth extracted on Jan. 1, 2006. Your dental coverage did not begin until March 7, 2006. It is now August 26, 2006, and you have consulted with your dentist about options for replacing a missing tooth (a partial, bridge, or implant). Because the tooth was extracted in January, but your dental coverage did not begin until March, your insurance will not pay for the partial, bridge, or implant if the policy has a "missing tooth clause".
*The above recommendations are adaptations from the recommendations of the ADA, ADHA, and the AGD. Links to these and other dental sites can be found on our Related Links page.